Online Casinos Must Offer More Honest Advice

Trust is one of mans key decision making criteria when meeting new people for the first time. I mean think about it. If you want to buy a house, select a new computer or even decide where to take your partner for dinner for that special occasion, what do you do? You ask someone for their advice. In the case of house you’ll ask lots of people from a range or agents or realtors to friends and family. And of course you are right to. It’s a big outlay. It also affects your life experience. If you select the wrong house you’ll be reminded every time you walk up to the front door joker123.

What about those more personal experiences like dinner with your partner? Get the wrong advice and consequently pick the wrong type of restaurant for a birthday or anniversary and you’ll have just wasted your money. No romantic end to the evening for you.

Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing thousands of customers every day.

Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos shows that players want a more personal service. And one the key criteria of that personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to manage but the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer service meets their expectation. So given this information what we now need to understand is how we can help casinos deliver this and fun experience too.”.

So why does trust matter so much. We talking about hardened gamblers who just want to win money right? No. Hingston tell us, “The bulk of players are new to gambling. And there is huge community of people who are put off by the complexity of the games, the language that we use is confusing and they feel out of their depth. If online casinos want to win advocates for life they need to be ‘your friend’. Behave like the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can both enjoy the game more.”

Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing less than 12 months. Only 24% were loyal to one casino. Over 62% played at four or more casinos.

Interestingly of those players who had been gambling for more than 12 months, there was still a huge amount of players playing at four casinos or more, 48%. Alarmingly for online casinos 78% of these cited poor customer service as a reason for their fickleness. Only 4% of players had found site which they were entirely loyal too. But here is the killer fact. Every one of those 100 people said that the reason they stuck with their casino was because of ‘superb customer service’. Makes you think doesn’t it. Why isn’t my casino like that?

Not one of those 100 gamblers played at a ‘Top 20’ casino. The small casinos are acting smarter, reacting quicker and playing the boutique game to try and compete in this sector. And its starting to have an effect.

An Introduction To The Versatile Samsung Galaxy R

In this article I will take a closer look at some of the key features of the new Samsung Galaxy R. This is one of a number of new additions to the Samsung Galaxy range of smartphones, and offers a great spec list as well as appealing styling.

Screen
One of the most important aspects of a smartphone, the Samsung Galaxy R boasts a large 4.2 inch SC-LCD capacitive touchscreen which has a high resolution of 480x 800. This resolution displays at a pixel density of 222ppi, so the display quality is very good making photos, videos and games look great on the screen. Accelerometer and proximity sensors are included as standard, and the touchscreen itself is very responsive thanks to the powerful 1 GHz processor under the hood personalized galaxy buds case.

Storage
Ample storage is provided with the Samsung Galaxy R, with 8 GB included as standard. This means that a large number of files such as music tracks, videos, photos and downloaded applications can be stored on the phone, available at the users’ fingertips. In order to gain further storage, one can simply utilise the integrated microSD slot by installing a memory card of up to 32 GB, greatly increasing the potential available storage.

Web Browsing
Just like the rest of the Samsung Galaxy series, the Samsung Galaxy R perfectly equipped to browse the web on the go. With an HSDPA connection providing fast data download speeds in areas with 3G coverage and Wi-Fi connectivity, users always have the most appropriate connection engaged based on the coverage at their location. The full HTML browser ensures that no websites are out of bounds thanks to Adobe Flash support which enables embedded content such as videos and games to be displayed just as they would on a desktop or laptop computer.

Operating System
The Samsung Galaxy R utilises the latest version of Android (v2.3 aka Gingerbread) to provide a customisable and versatile operating system. The intuitive TouchWiz UI (Samsung’s custom Android UI) is the user interface of choice, allowing users to customise multiple homescreens with apps and widgets. Access to the Android Market allows users to download any imaginable app straight to the phone, further increasing the functionality of the phone.

Camera
A smartphone would not be a smartphone if it did not come with a built in digital camera. The Samsung Galaxy R has a 5 megapixel unit which is capable of capturing photos with a resolution of 2592x 1944 resulting in great quality images. The camera comes with geo-tagging, smile detection, autofocus and LED flash to name but a few of its features. The camera can of course also shoot video footage and this is in 720p quality. There is a secondary camera located on the front of the phone which allows users to take self portrait photos and carry out video calls with others who have a compatible smartphone.